Last Updated: [Insert Date]

Welcome to Birkenstock Store at shoestrendssale.com. These Terms and Conditions govern your use of our website and purchases of our premium comfort footwear. By accessing our site and making purchases, you agree to comply with these terms.

1. General Information

Store Name: Birkenstock Store

Business Address: 91 Hoague Dr, Highgate, US 05459

Customer Service Email: [email protected]

2. Website Use and Intellectual Property

2.1 Access and Eligibility

Our website is available to users worldwide, though we cannot ship to remote areas in Asia. By using our site, you confirm you are at least 18 years old or using the site with parental supervision.

2.2 Intellectual Property Rights

All content on this website, including text, images, logos, and product designs, is the property of Birkenstock Store or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

3. Product Information

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, slight variations may occur. Colors may appear differently depending on your monitor settings.

3.2 Product Availability

Items marked “Last Chance” are final sale and cannot be returned. All sales of these items are final.

4. Ordering and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized activity.

4.2 Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal. All payments are processed securely. You agree to provide current, complete, and accurate payment information.

4.3 Pricing

All prices are in US dollars. We reserve the right to adjust prices at any time, though this will not affect orders already placed.

5. Shipping Policy

5.1 Shipping Options

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

All orders typically process within 1-2 business days. Delivery times are estimates and may vary due to customs processing.

5.2 Shipping Restrictions

We cannot ship to remote areas in Asia. Customers are responsible for any customs fees, taxes, or import duties in their country.

6. Returns and Exchanges

6.1 Return Policy

You may return most unworn items within 15 days of delivery. Items must be in original condition with all tags and packaging.

Non-Returnable Items:

  • Customized or special order items
  • Items marked “Last Chance”
  • Arch Supports and Insoles removed from original packaging or showing wear

6.2 Return Process

  1. Contact us within 15 days at [email protected] with our return request template
  2. Wait for authorization and return instructions (1-2 business days)
  3. Ship to: Birkenstock Store Returns, 91 Hoague Dr, Highgate, US 05459

6.3 Refunds

Refunds process within 3-5 business days after we receive your return. Original shipping fees are non-refundable. Refunds will be issued to your original payment method.

6.4 Exchanges

For size or style exchanges, follow the return process and specify your desired replacement. You are responsible for any price difference and additional shipping costs.

6.5 Damaged or Defective Items

Contact us immediately with photos if you receive damaged goods. We’ll arrange replacement or refund and cover associated shipping costs.

7. User Responsibilities

  • Provide accurate account and payment information
  • Protect your account credentials
  • Use the website lawfully and not for fraudulent purposes
  • Comply with all applicable laws and regulations
  • Pay any applicable customs fees or import duties

8. Limitation of Liability

Birkenstock Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the site constitutes acceptance of the modified Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of [Insert State], USA, without regard to its conflict of law provisions.

12. Contact Information

For questions about these Terms or our policies, please contact:

Birkenstock Store Customer Service
Email: [email protected]
Address: 91 Hoague Dr, Highgate, US 05459