Welcome to the Birkenstock Store FAQ page. We’re here to help you with any questions about our premium footwear, global shipping, returns, and more. Below you’ll find answers to our most commonly asked questions.
About Our Products
What types of footwear does Birkenstock Store offer?
We specialize in premium comfort footwear including:
- Sandals (Big Buckle, Multi-strap styles)
- Clogs
- Lace-up shoes
- Low shoes
- Arch supports and insoles
- Kids’ footwear (sandals and shoes)
How do I choose the right size for Birkenstocks?
Birkenstocks are designed to fit differently than conventional shoes. We recommend:
- Measuring your foot according to our sizing chart
- Allowing about 5mm space at the heel and 10mm at the toes
- Considering that leather straps will mold to your foot over time
Are Birkenstocks good for foot health?
Absolutely! Our footwear features:
- Contoured footbeds that support natural foot alignment
- Arch support to reduce strain
- Deep heel cups for stability
- Premium materials that allow your feet to breathe
Ordering & Account
How do I create an account?
You can create an account during checkout by providing your email address and creating a password. Account benefits include:
- Faster checkout
- Order tracking
- Wish lists
- Special offers
Can I modify or cancel my order after placing it?
We process orders quickly to get your footwear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Payment Options
What payment methods do you accept?
We accept all major payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. We don’t store sensitive payment details on our servers.
Shipping & Delivery
Where do you ship?
We ship globally to most countries, including:
- All regions in North America
- All European countries
- Australia & New Zealand
- Most Asian countries (excluding some remote areas)
- Selected South American and African countries
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 USD)
- Carriers: DHL or FedEx
- Order processing: 1-2 business days
- Delivery: 10-15 business days after dispatch
- Tracking included
- Free Shipping (on orders over $50 USD)
- Carrier: EMS
- Order processing: 1-2 business days
- Delivery: 15-25 business days after dispatch
- Tracking included
How can I track my order?
You’ll receive a shipping confirmation email with tracking information as soon as your order is dispatched. Our carriers will provide regular updates so you can follow your package every step of the way.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your Birkenstocks. Our Happiness Guarantee allows:
- Easy returns within 15 days of delivery
- Items must be unworn and in original condition
- Original packaging should be included
How long do refunds take to process?
Once we receive your returned items, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Do you offer exchanges?
Currently, we process returns for refunds only. If you need a different size or style, we recommend placing a new order after receiving your refund.
Contact Information
How can I contact customer service?
Our customer care team is happy to help with any questions not covered here. You can reach us at:
- Email: [email protected]
- Mailing Address: 91 Hoague Dr, Highgate, US 05459
Thank you for choosing Birkenstock Store for your comfort footwear needs. We’re committed to bringing you premium quality, ergonomic support, and timeless style wherever you are in the world.